Get in Touch With Us
Got a question about betting sites not on GamStop, spotted something that needs updating, or want to suggest a brand for us to look at? This page covers the ways to reach our team and what happens once your message lands with us.
The Best Way to Reach Us
Email is our main channel and the fastest way to get a proper answer. Send your message to [email protected] and a member of the team will read it personally — we do not rely on automated replies to do the job of a human response.
A little context helps us route your enquiry to the right person. If you can, tell us:
- Which page or brand your message relates to, if any
- Whether you are asking a general question, flagging an error, or something else
- Any relevant detail, such as the date you saw a particular offer or rating
What We Can Help With
We hear from a wide range of readers, and most enquiries fall into a handful of categories:
- Questions about how we rate and rank sites — if you want to understand why a particular casino sits where it does in our comparisons, or how our review process works, ask us directly.
- Corrections — offers, bonus terms and licensing details on non-GamStop casino sites change often. If something looks outdated or inaccurate, tell us and we will check it.
- Content suggestions — if there is a topic around casinos not on GamStop, payment methods, or betting markets you would like us to cover in more depth, we are open to hearing it.
- Partnership or editorial enquiries — businesses wanting to discuss working with the site should outline who they are and what they have in mind.
- Concerns about gambling behaviour — if you or someone you know is struggling to manage their gambling, say so in your message and we will point you towards appropriate support resources rather than leave that unaddressed.
What We Are Not Able To Do
We are an independent comparison site, not an operator, a payment processor or a regulator. That means we cannot access anyone's casino account, process a withdrawal, resolve a dispute over a bonus, or reverse a self-exclusion. For account-specific issues, you will need to go directly to the casino's own support team, and for anything relating to a GamStop registration, GamStop or your bank is the right point of contact — not us.
What we can do is help you understand how the sites we cover operate, how their bonuses and payment options generally work, and how to compare them sensibly before deciding anything for yourself.
How Quickly We Reply
We aim to respond within two working days. Genuine enquiries — corrections in particular — tend to get looked at quickly, since keeping our comparisons accurate matters to us. During busier periods a reply may take a little longer, but every message is read by someone, and every message gets an answer.
Before You Write In
If your question is about how non-GamStop casinos work generally, how they differ from UK-licensed sites, or which options currently rank well on our site, you may find the answer already covered on our guide to trusted non-GamStop casinos. It is worth a quick check before you email, though we are always happy to expand on anything it does not answer.
However you get in touch, thank you for reading and for taking the time to reach out. We take reader feedback seriously and it genuinely shapes how we keep this site useful and current.